Yuki Tanaka

Booking a doctor’s appointment should not be harder than booking a restaurant. I have spent the past four years designing services that make everyday tasks simpler, and I am excited to apply for the Product Designer role on your patient app.

At Kumo Mobility I lead design for a ride-booking app used by 1.5 million people. Some of the work I am most proud of:

• redesigning the booking flow from seven steps to three, which raised completed bookings by 19%
• running 40+ usability sessions with older riders, which led to a larger-text mode now used by 12% of customers
• building our Figma design system, cutting design-to-development handover time by about half

I start every project with research and finish it with measurement. I am comfortable moving between interviews, journey maps, prototypes and polished UI, and I work closely with engineers to make sure details survive into the final build. Accessibility is part of my process from the first sketch, not a checklist at the end. I am fluent in Japanese and English, which has helped me run research with international users and present work to global stakeholders.

Healthcare raises the stakes for good design, and that is exactly why I want to work in it. My portfolio includes two detailed case studies, and I would welcome the chance to walk you through them.