Angela Reyes

Customer Service Representative
angela.reyes@example.com+63 917 123 4567Cebu City, Philippines

Customer service representative with 5 years of experience supporting US and Australian customers by phone, chat and email. Patient, clear and solution-focused, with consistently high satisfaction scores.

Experience

Senior Customer Service Representative
Feb 2022 – Present
BrightPath Contact Solutions · Cebu City
  • Handle 70+ calls and chats per shift for a US telecom client
  • Keep 95% customer satisfaction and 88% first-contact resolution
  • Coach new agents and review call quality as team lead backup
Customer Service Agent
Jul 2020 – Jan 2022
Island Connect BPO · Cebu City
  • Answered billing and order questions for an online retailer
  • Top agent for sales conversion 5 months in a row

Education

B.S. Business Administration
2016 – 2020
Visayas State College · Cebu City

Key Achievements

Agent of the Quarter – Q2 2025

Highest satisfaction score in a team of 40.

Skills

Phone & chat supportProblem solvingZendesk / SalesforceDe-escalationTyping (65 WPM)Upselling

Languages

EnglishFluent (neutral accent)
FilipinoNative
CebuanoNative

Details

Night shift / US hoursAvailability

Interests

Singing · Volleyball · Movies

References

Available upon request.