Wei Zhang

Business Analyst

wei.zhang@example.com | +61 491 570 110 | Sydney, Australia | linkedin.com/in/weizhang

Summary

Business analyst with 6 years of experience in banking and insurance. Turns business needs into clear requirements, improves processes and helps IT teams build the right solution the first time.

Skills

Requirements gathering, Process mapping (BPMN), SQL, User stories & Jira, Workshop facilitation, Visio / Miro

Experience

Senior Business Analyst

Jan 2022 – Present

Harbour Bank · Sydney

Led requirements for a new mobile loan application, cutting approval time from 5 days to 1
Mapped 30 business processes and removed 18% of manual steps
Work daily with product owners, developers and testers in Scrum teams

Business Analyst

Mar 2019 – Dec 2021

Southern Cross Insurance · Sydney

Wrote user stories and acceptance criteria for the claims portal
Ran workshops with 50+ business users

Education

Bachelor of Commerce (Information Systems)

2015 – 2018

Harbourside University · Sydney

Certifications

Certified Business Analysis Professional (CBAP), IIBA · 2023

Languages

English (Fluent), Mandarin (Native)

Interests

Table tennis, Photography, Hiking