Wei Zhang

Business Analyst
wei.zhang@example.com+61 491 570 110Sydney, Australialinkedin.com/in/weizhang

Business analyst with 6 years of experience in banking and insurance. Turns business needs into clear requirements, improves processes and helps IT teams build the right solution the first time.

Experience

Senior Business Analyst
Jan 2022 – Present
Harbour Bank · Sydney
  • Led requirements for a new mobile loan application, cutting approval time from 5 days to 1
  • Mapped 30 business processes and removed 18% of manual steps
  • Work daily with product owners, developers and testers in Scrum teams
Business Analyst
Mar 2019 – Dec 2021
Southern Cross Insurance · Sydney
  • Wrote user stories and acceptance criteria for the claims portal
  • Ran workshops with 50+ business users

Education

Bachelor of Commerce (Information Systems)
2015 – 2018
Harbourside University · Sydney

Skills

Requirements gathering
Process mapping (BPMN)
SQL
User stories & Jira
Workshop facilitation
Visio / Miro

Languages

EnglishFluent
MandarinNative

Certifications

Certified Business Analysis Professional (CBAP)IIBA · 2023

Interests

Table tennisPhotographyHiking