Experience
Senior Business Analyst
Jan 2022 – Present
Harbour Bank · Sydney
- Led requirements for a new mobile loan application, cutting approval time from 5 days to 1
- Mapped 30 business processes and removed 18% of manual steps
- Work daily with product owners, developers and testers in Scrum teams
Business Analyst
Mar 2019 – Dec 2021
Southern Cross Insurance · Sydney
- Wrote user stories and acceptance criteria for the claims portal
- Ran workshops with 50+ business users
Education
Bachelor of Commerce (Information Systems)
2015 – 2018
Harbourside University · Sydney