Experience
Senior Customer Service Representative
Feb 2022 – Present
BrightPath Contact Solutions · Cebu City
- Handle 70+ calls and chats per shift for a US telecom client
- Keep 95% customer satisfaction and 88% first-contact resolution
- Coach new agents and review call quality as team lead backup
Customer Service Agent
Jul 2020 – Jan 2022
Island Connect BPO · Cebu City
- Answered billing and order questions for an online retailer
- Top agent for sales conversion 5 months in a row
Education
B.S. Business Administration
2016 – 2020
Visayas State College · Cebu City
Key Achievements
Agent of the Quarter – Q2 2025
Highest satisfaction score in a team of 40.
References
Available upon request.