Noah Andersen

Customer Success Manager
noah.andersen@example.com | +45 20 12 34 56 | Copenhagen, Denmark | linkedin.com/in/noahandersen

Summary

Customer success manager with 5 years in B2B SaaS. Helps customers get real value from the product, which keeps them renewing and buying more.

Skills

Account management, Renewals & upselling, Onboarding & training, Salesforce / Gainsight, Presentation

Experience

Customer Success Manager
Feb 2022 – Present
Nordic HR Cloud · Copenhagen
  • Manage 60 enterprise accounts worth EUR 5M in yearly revenue
  • Kept gross revenue retention at 96% and net retention at 118%
  • Run quarterly business reviews with customer leadership teams
Onboarding Specialist
Aug 2020 – Jan 2022
Shiplytics · Aarhus
  • Onboarded 150+ new customers, cutting time-to-value from 45 to 20 days
  • Created video tutorials used by all new clients

Education

B.Sc. International Business
2017 – 2020
Copenhagen Business Academy · Copenhagen

Languages

Danish (Native), English (Fluent (C1)), Swedish (Good)

Interests

Cycling, Board games, Coffee