Angela Reyes – Resume

Profile

Customer service representative with 5 years of experience supporting US and Australian customers by phone, chat and email. Patient, clear and solution-focused, with consistently high satisfaction scores.

Experience

Senior Customer Service Representative

Feb 2022 – Present

BrightPath Contact Solutions · Cebu City

Handle 70+ calls and chats per shift for a US telecom client
Keep 95% customer satisfaction and 88% first-contact resolution
Coach new agents and review call quality as team lead backup

Customer Service Agent

Jul 2020 – Jan 2022

Island Connect BPO · Cebu City

Answered billing and order questions for an online retailer
Top agent for sales conversion 5 months in a row

Education

B.S. Business Administration

2016 – 2020

Visayas State College · Cebu City

Key Achievements

Agent of the Quarter – Q2 2025

Highest satisfaction score in a team of 40.

Skills

Phone & chat support

Problem solving

Zendesk / Salesforce

De-escalation

Typing (65 WPM)

Upselling

Languages

EnglishFluent (neutral accent)

FilipinoNative

CebuanoNative

Details

Night shift / US hoursAvailability

Interests

SingingVolleyballMovies

References

Available upon request.